Technical Operations

The Technical Operations Team supports the Central IT infrastructure for the UW-Extension and UW Colleges. "Tech Ops" responsibilities include the installation, configuration, maintenance, backup/restoration, and recovery of the server, firewall, intrusion detection, applications, database and network appliances. Tech Ops provide Central IT services, in collaboration with UW Extension and UW Colleges, to meet ever growing needs. These new services include high availability, single authentication to our networking infrastructure, network storage, disaster recovery, and enhanced SPAM filtering, E-mail, and web services. Our goal is to provide you with exceptional service at the very highest level of efficiency.

Development

The Web Services Team supports and maintains the institution's main web site and top-level web sites; coordinates the planning and design of new web sites and web applications; and consults on usability, web accessibility and search engine optimization (SEO).

The Data Systems Team creates and maintains applications, programs and data bases that support the UW-Extension and UW Colleges divisions and campuses. They provide the support and access to information to ensure that each area has the required data to be successful in their missions.

The Peoplesoft Development Team provides institution wide technical support for UW Colleges' PRISM student information system in the areas of admissions, student records, financial aid and business office functions in addition to reporting applications SAS and FDR.

ITIL® and Process Improvement

Successful integration of the Central IT operations in support of the UW Colleges and UW-Extension depends heavily on the ability to provide consistent and reliable IT Services. To accomplish this, The UW Colleges and Extension Central IT Group is adopting the Information Technology Infrastructure Library (ITIL®) framework - a set of best practices that provides guidance on how to deliver high quality, customer focused services. The framework takes into account all aspects required to deliver a service including the roles and responsibilities of staff, the processes that define their activities and the system management tools to support and manage the services.

Support Services

Coming Soon! IT Central Service desk assistance will soon be available for the UW Colleges and the UW-Extension through the IT Central Service Desk. The Service desk will be the single point of contact for all service and project requests and will serve as a liaison between our customers and technical support staff. The Service desk will ensure that all calls are handled promptly, courteously and are resolved or routed to the proper resolution area within the time frame established. Stay tuned for more information as the development of the Service Desk unfolds.

The area of Instructional Technology and Training offers support for instructors and staff in the use of emerging technologies. This includes training, best practices and support for a variety of technologies. Other activities supported by this unit include the development of hybrid and accelerated hybrid courses, Desire2Learn (D2L), CourseCasting (podcasting), Breeze, ARTstor, and the Computing Tip of the Week archived at CTOW archive site. You will find much more information at Instructional Support page.